The Power of Six Sigma Tool for Defect Reduction: Real Case from the Industrial Sector in Saudi Arabia

Abstract

Achieving the highest levels of quality is the main target for all companies in all sectors. The aspect of the highest quality differs from organization to another. It could mean exceeding customers` expectations, speed of delivery, feasibility, product quality, reduce total cost, or minimizing the total defects in processes/services. Six Sigma is practical work to get error-free business performance. One of the Six Sigma’s distinctive approaches to process and quality improvement is DAMIC (define, measure, analyze, improve and control). DAMIC model refers to five interconnected stages that systematically help organizations to solve problems and improve their processes. This work illustrated applying DAMIC model in the industrial sector. The data of this case obtained from a leading manufacturing company based on Jeddah, Kingdom of Saudi Arabia. Statistical analysis has been applied using EViews7 and SPSS25. A Cause-and- Effect diagram has been proposed. Whereas correction and improvement actions have been suggested by the quality team of the company.